Privacy Policy

Last updated: November 8, 2025

1. Introduction

At ECFlow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, password
  • Profile Information: Photo, bio, skills, languages, location
  • Verification Documents: ID cards, driver's license, certifications
  • Payment Information: Bank account details, payment card information (processed securely by Stripe)
  • Communication Data: Messages, support tickets, feedback

2.2 Information We Collect Automatically

  • Usage Data: Pages viewed, features used, time spent on Platform
  • Device Information: IP address, browser type, operating system
  • Location Data: GPS coordinates for ride and delivery services (with your permission)
  • Cookies and Tracking: Session cookies, analytics cookies, preference cookies

2.3 Information from Third Parties

  • Payment Processors: Transaction data from Stripe
  • Social Media: Profile information if you sign up via social login
  • Background Checks: Verification results for drivers and service providers

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Process transactions and send transaction notifications
  • Verify your identity and prevent fraud
  • Communicate with you about services, updates, and promotions
  • Provide customer support and respond to inquiries
  • Personalize your experience on the Platform
  • Analyze usage patterns and optimize Platform performance
  • Comply with legal obligations and enforce our Terms

4. How We Share Your Information

4.1 With Other Users

When you post a task, book a ride, or ship a package, relevant information (name, rating, photo) is shared with the service provider or customer.

4.2 With Service Providers

We share information with third parties who perform services on our behalf:

  • Payment processing (Stripe)
  • Hosting and cloud services
  • Analytics providers
  • Customer support tools
  • Email delivery services

4.3 For Legal Reasons

We may disclose your information if required by law, court order, or to protect the rights, property, or safety of ECFlow, our users, or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and updates
  • PCI-DSS compliance for payment processing
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your information within 90 days, except where we must retain it for legal, tax, or regulatory purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a machine-readable format
  • Opt-Out: Unsubscribe from marketing communications
  • Restrict Processing: Limit how we use your data

To exercise these rights, contact us at privacy@ecflow.net

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze Platform usage
  • Deliver personalized content

You can control cookies through your browser settings. Note that disabling cookies may affect Platform functionality.

9. Children's Privacy

ECFlow is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a notice on the Platform. Your continued use after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@ecflow.net

Address: 123 ECFlow Street, San Francisco, CA 94105

Phone: +1 (555) 123-4567

13. Region-Specific Rights

For EU/UK Users (GDPR)

Under GDPR, you have additional rights including the right to object to processing and the right to lodge a complaint with your local data protection authority.

For California Users (CCPA)

California residents have the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. We do not sell your personal information.

By using ECFlow, you acknowledge that you have read and understood this Privacy Policy.